Effective Date: [1/28/2025]

At Sell Maze, we strive to ensure your complete satisfaction with every purchase. If you’re not satisfied with your order, we offer a simple return and refund process. Please read the following guidelines for our refund policy:

1. Returns

• Eligibility for Returns: We accept returns on most items within 10 days of receipt of your order, provided that the item is unused, in its original packaging, and in the same condition as when it was shipped.
• Non-Returnable Items: Some items may not be eligible for return. These include:
  • Customized or personalized items
  • Intimate or sanitary products (e.g., underwear, baby clothing, etc.)
  • Gift cards
• Return Process: To initiate a return, please contact our customer service team at info@sellmazellc.com or call us at +13479083140. You will be provided with a Return Authorization Number (RAN) and instructions on how to return the product.

2. Refunds

• Refund Method: Once your return is received and inspected, we will process your refund to the original payment method. Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.
• Refund Amount: If your return is approved, your refund will cover the purchase price of the product(s) minus any shipping and handling charges unless the return is due to a mistake on our part (e.g., defective products or incorrect items shipped).

3. Exchanges

• If you wish to exchange a product for a different size or color, please contact our customer service team. Depending on stock availability, we may be able to assist with an exchange or suggest a similar product.

4. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at info@sellmazellc.com or call us at +13479083140. If applicable, we will either send you a replacement or issue a full refund, including shipping costs.

5. Shipping Costs for Returns

• Customers are responsible for the cost of return shipping unless the return is due to our error (damaged or incorrect item). We recommend using a tracked shipping service for returns to ensure the safe delivery of the item.

6. Late Returns

• Returns made outside of the specified return period (10 days) may not be eligible for a refund.

7. Contact Us

For any questions or concerns regarding our refund policy, please reach out to us at:

Sell Maze
+13479083140
Chicago, Illinois 60601
info@sellmazellc.com